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Frequently Asked Questions

Is online registration secure?

Yes.  The online registration site will secure your private information using a VeriSign SSL certificate.

How do I get to online registration?

Click on the Register Online link from the homepage.  Then click on Easy to Enroll Online Registration button.

What information do I need to log on to online registration?

You will need to know the facility access number from the of the primary adult’s membership card and the date of birth of the primary adult. The facility access number is the 12-digit number located on the back of the wallet ID cards or on the key tags (see below).

What do I do if I don’t have a membership card?

Please stop by your branch and have your photo taken for your new EZ to Access card.

While setting up my account, what should I do if I try to login and I get an error message?

You should try again with a different adult’s facility access number and date of birth. 
If you still encounter problems, click on the "Otherwise" in the First Time Users section of the login screen. Fill out the form and our branch staff will help to solve the problem.

Does my membership expiration date make a difference?

Yes. If your membership expires before the program ends, you will not be eligible to register. Please contact your branch to renew your account. You are unable to renew your membership account online.

Do I have to login in order to see what programs are available?

No, you can look for programs without logging in.

Do I have to login in order to register for programs?

Yes, you must login to sign up.

What types of programs are available online?

At this time, mostly all of the session driven programs and classes are available online.  Most of the tuition based programs such as Childcare, Swim Team and Dance are not available. Membership to the YMCA is not available to purchase online.

How do I search for a program?

You can search for programs by branch (ex. Lionville Community YMCA, Upper Main Line YMCA), category (ex. Aquatics, Youth Sports), age, keyword (ex. Basketball), and program number.  For the branch, category, and age, you will be able to select from a list of options.

Can I sign up more than one person at a time?

Yes, as long as the individuals you want to sign up are part of your YMCA membership account, you can register for more than one person in one session.

When can I register for classes?

Full Members may use EZ to Enroll to sign up for programs beginning the first day of registration for each session through the first week of class. Please contact program director to enroll for a class after the start of the session.

Will the system allow me to sign up for more than one class at the same time?

Yes, please be sure to review your registrations before checking out to make sure that class schedules do not overlap.

Can I sign up for child care or pay my balance online?

No, at this time you can not sign up for child care or pay your balance. 

What do I do if I have a special situation or want to sign up for a program that does not appear online?

If you have a special situation or want to sign up for a program that does not appear online, you must contact your YMCA branch to register.

Can I use YMCA credits or gift certificates toward my online purchase?

No, you cannot use YMCA program credit or gift certificates when registering online.

At what point is my registration complete?

Your registration is complete and your space is reserved when you have paid for your selected programs and the confirmation pops up on your computer screen.

How long do I have to complete my registration?

You cannot allow your computer to be idle for more than 5 minutes.  If you are idle for more than 5 minutes, you will lose your space and you will have to start the registration process over.

What proof will I have that I registered and paid for a program?

You will receive an email confirmation that you will bring to the YMCA branch on the first day of classes.

Can I cancel a program online and receive a refund?

No, all cancellations must take place at the YMCA branch as well as credit/refund requests.

What is the credit/refund policy for online registration?

Our program cancellation policy for online registration is as follows:

Credits
Credits will be pro-rated based on the date of the credit request – minus the $15 administrative fee. After this time credits may be given for canceling a class by contacting the Department Director.
Will be given for any class that the Y cancels
Note: If the facilities are open all classes are held as scheduled. Exception – Preschool, which is dependent on school district schedule changes.
Refunds
Will be given up to one week prior to the 1st day of the new session minus a $15 administrative fee.
Refunds will be given if the YMCA cancels the program and will be pro-rated based upon the number of remaining classes.
Will be given after the start of a session for medical reasons (with a doctor’s note).
Switching Classes
May switch classes with a $15.00 administrative fee.
The remaining balance from the credit will be applied to the new class and the difference in the fee between the old and new class must be paid at the time of the registration change.